Contact Us - iceenerge
Whether youāre trying to confirm sizing guidance for our shirts, classic tops, midi dresses or everyday bottoms, check restock timelines, track your parcel progress, or clarify return requirements before placing an order, our customer support team is ready to assist you.
We understand cross-border shopping brings unique concerns, from fabric texture questions to after-sales return rules. Our team aims to deliver tailored replies instead of generic automated messages. When reaching out, kindly include your order ID and relevant images or screenshots to help us resolve your inquiry faster. We aim to respond to all valid email enquiries within 24 working hours, excluding weekends and Chinese national holidays.
Business Information
Operatorļ¼Jilin Weijia Garment Co., Ltd.
Registration No.: 91220200MAK0AXGT7N
Official Websiteļ¼https://www.iceenerge.com
Customer Service Emailļ¼service@iceenerge.com
Phoneļ¼+86 135 7892 4618
Registered Office Address: Unit 15, Ruifeng Building, No.47 Jiefang East Road, Changyi District, Jilin City, Jilin Province, P.R.China
Important Return Reminder A formal written approval from our service email is mandatory before sending back any merchandise. All returned shipments must be delivered to our warehouse located within China. Any items returned without prior authorization will be refused, and refund requests will not be processed. Review our full Return Policy for complete details on return shipping liability, projected return fees and refund processing schedule.
Governing Law: This Contact Us page content shall be governed by the laws of the Peopleās Republic of China.