Shipping Policy - iceenerge

This Shipping Policy is issued by Jilin Weijia Garment Co., Ltd. and governs all orders placed on https://www.iceenerge.com for our women’s apparel collection including shirts, tops, midi dresses and bottoms. This policy works together with our Return Policy and Terms of Service, and is subject to the laws of the People’s Republic of China.

1. Shipping Offer

We provide free standard international shipping for each individual item you purchase. No minimum order value is required to qualify for this free shipping offer. If multiple items are added in a single checkout basket, free shipping will still apply according to our promotion rules.

2. Order Processing & Delivery Estimate

After your payment has been successfully authorized and verified, our quality control and packing team will inspect your clothing items and hand over parcels to our international logistics partners within 1–3 business days. Business days exclude weekends and China’s statutory public holidays.

Once dispatched, the estimated delivery period is 7–15 business days. This is an estimated timeframe and not a guaranteed delivery date. Delays may occur due to customs clearance reviews, peak shopping seasons, remote delivery zones, extreme weather, or other logistical circumstances outside our direct control.

3. Package Tracking

When your package leaves our warehouse, we will send a shipment notification email to your registered inbox. The email includes your tracking ID and a tracking link for you to monitor the transit status. Please check your spam folder if you do not receive this notification. We recommend saving your tracking number for future reference when contacting customer support.

4. Import Duties and Local Taxes

Buyers are responsible for any import duties, customs clearance fees, local sales tax or other levies charged by the destination country upon arrival. We do not collect these taxes or duties at checkout, and we cannot cover or predict these costs for you. We suggest checking your local customs regulations before completing your purchase.

5. Undeliverable and Returned Packages

Please double-check your shipping name, address and contact information before submitting payment. If a package bounces back to us due to invalid address details, recipient refusal, or failure to complete local customs formalities, all return transport costs will be charged to you. We reserve the right to deduct these expenses from any refund applicable to your order.

6. Damaged or Lost Packages

If your tracking shows “delivered” but you have not received your parcel, please first check with neighbours, property management or your local postal service before reaching out to our support team. If your garments arrive with damaged packaging or visible defects, you must take clear photos of the outer package and damaged goods within 48 hours after delivery and send these materials to service@iceenerge.com for evaluation. For packages confirmed lost by the logistics carrier, contact our support team with your order number so we can start an official investigation.