Payment Policy - iceenerge

This Payment Policy is operated by Jilin Weijia Garment Co., Ltd. and applies to all purchases made on https://www.iceenerge.com, covering our women’s apparel range: shirts, tops, midi dresses and bottoms. This document supplements our Terms of Service and is governed by the laws of the People’s Republic of China.

1. Accepted Payment Methods

We offer secure global checkout options including Visa, Mastercard, Google Pay and Apple Pay. All payment processing is completed by certified cross-border payment service vendors. Our web server never permanently stores your full card number, CVV code, wallet private keys or any sensitive payment credentials. We only retain minimal transaction reference IDs, which are used solely for matching orders and processing approved refunds.
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2. Payment Authorization & Fund Capture

Once you submit your order on the checkout page, your selected payment method will undergo an authorization hold to confirm available funds. This hold verifies your payment instrument is valid, but it is not an immediate charge to your account. Funds will be officially captured only after we confirm product stock and begin preparing your parcel for shipment. If items turn out to be out of stock after authorization, we will promptly release the pending hold or issue a full refund back to your original payment source.

3. Currency & Bank-Imposed Extra Charges

All product prices displayed on iceenerge.com are denominated in US Dollars. Your card issuer or digital wallet provider may impose currency conversion fees and international transaction surcharges. These fees are set independently by your financial institution and are not collected by iceenerge. We will not reimburse these bank-side charges. We advise you to consult your bank about overseas transaction fees before you complete checkout.

4. Anti-Fraud Order Verification

We run anti-fraud screening for every incoming order. For high-value purchases or transactions marked with risk signals, our team may request supporting documents to validate your identity and ownership of the payment account. Your order will be placed on hold until verification is finished. Failure to submit required materials within the specified time frame may result in automatic order cancellation and release of the payment authorization.

5. Refund Processing Rules

If your return application obtains full approval under our Return Policy, refunds will always be sent back to the exact payment method you used when placing the order. Refunds cannot be redirected to alternate bank accounts, cards or digital wallets. Once we trigger the refund request, the arrival timeline depends entirely on the internal settlement cycle of your payment processor or issuing bank, generally spanning 8–14 business days. Delays caused by third-party financial institutions are out of our control, and we cannot accelerate their processing workflow.

6. Billing Disputes & Chargeback Protocol

If you spot unexpected duplicate charges or incorrect billing amounts on your bank statement, please contact our support team first at service@iceenerge.com. Include your order number and billing screenshots for investigation before opening a chargeback. We reserve the right to contest unwarranted chargeback claims. Customers who repeatedly submit invalid chargebacks may lose purchasing access to our website and future order privileges.

7. Payment Security Reminder

Our checkout page uses SSL encryption technology to protect your payment data during transmission. Please be aware our team will never send emails or messages requesting your card PIN, CVV or account passwords. All payment actions should only take place on the official checkout page of https://www.iceenerge.com.